Generators SA Returns Policy

RETURNS

Our policy lasts 14 days. If 14 days have expired since your purchase, unfortunately, we can’t offer you a refund or exchange.

Before returning goods, we must be notified in advance for approval at support@generatorssa.co.za. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include user manuals etc.

Transport on goods returned/or under warranty is for your account. A 15% handling fee will be charged on all returned goods.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@generatorssa.co.za. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@generatorssa.co.za for prior approval. If approval is granted, send your item to 126 Heidelberg road city deep Johannesburg.

Shipping

To return your product, you should mail your product to 126 Heidelberg road city deep Johannesburg.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over R2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.