General Terms & Conditions

1. Detailed description of goods and/or services
Generators SA is a business in the eCommerce industry that sells various products including generators, power tools and industrial equipment.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email with a tracking number, we make use of Dawn Wing & Timefreight couriers, shipping costs are calculated at checkout. Shipping takes 5 to 10 working days to be delivered.

3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy

The provision of goods and services by Generators SA is subject to availability. In cases of unavailability, Generators SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy policy
Generators SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Generators SA bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Generators SA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Generators SA separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Generators SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Generators SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Boncker Street, Middelburg Mpumalanga.

12. Variation
Generators SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information: This website is run by Waya Consultants, (private company)based in South Africa trading as Generators SA and with registration number 2018/566509/07 and Abdullah Akkals (Director(s)/Member(s)/Owner(s)).

14. Generators SA contact details
Physical Address:
Boncker Street, Middelburg, Mpumalanga
Email: abdullah@generatorssa.co.za
Telephone: 071 375 3385

Product Terms and Conditions

  1. GOODS SOLD SUBJECT TO:

1.1 Goods remain the property of Waya Consultants t/a Generators SA until paid for in full.

1.2 Should Waya Consultants t/a Generators SA agree to accept the return of any goods for credit, the CUSTOMER shall be liable to pay Waya Consultants t/a Generators SA a handling charge of less than 15% on the invoiced price for the goods so returned.

1.3 In the event of non-payment in respect of amounts due for goods hired of goods purchased for whatever reason, the customer agrees that the supplier will be granted free and unrestricted access to the customer’s premises or site and may uplift and reclaim the goods in question.

 

2. Warranty Provision.

To obtain the warranty service described above the CUSTOMER must deliver, at own cost and risk, the product along with the dated proof of purchase to Waya Consultants t/a Generators SA . Waya Consultants t/a Generators SA is not liable for damage, lost revenue, lost wages, lost savings, or any other incident or consequential damages including loss of profits arising from the purchase or use of the GOODS or inability to use the GOODS. 

 

3. CLAIMS AGAINST Waya Consultants t/a Generators SA

3.1 Waya Consultants t/a Generators SA shall not be responsible for non-delivery of equipment or part delivery thereof or delays in delivery for whatever reason, and time shall not be of the essence.

3.2 No claim of whatever nature shall lie against Waya Consultants t/a Generators SA in respect of any defective Equipment hired or GOODS purchased including claims for consequential damages.

3.3 Waya Consultants t/a Generators SA gives no warranty, express or implied that the equipment is suitable for the purpose for which they are hired or purchased.

3.4 Waya Consultants t/a Generators SA shall not be liable to the CUSTOMER or any other person for any loss of profit or damaged, or any other consequential damages whatsoever arising out of any breach by Waya Consultants t/a Generators SA. The CUSTOMER hereby indemnifies The Waya Consultants t/a Generators SA against any claim which may be made against Waya Consultants t/a Generators SA by any other person in respect of any matter which the liability of the Waya Consultants t/a Generators SA is excluded in terms of the aforegoing.

 

4. LOST, DAMAGED STOLEN EQUIPMENT

If the equipment is lost, stolen, or damaged beyond the reasonable cost to repair, then the CUSTOMER shall be liable for the full replacement value of the equipment, and hire charges will continue to be charged at the full rate until the replacement value has been paid for in full.