10General Terms & Conditions

1. Detailed description of goods and/or services
Generators SA is a business in the eCommerce industry that sells various products including generators, power tools and industrial equipment.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by email with a tracking number, we make use of Dawn Wing & Timefreight couriers, shipping costs are calculated at checkout. Shipping takes 5 to 10 working days to be delivered.

3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy

The provision of goods and services by Generators SA is subject to availability. In cases of unavailability, Generators SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy policy
Generators SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Generators SA bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Generators SA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Generators SA separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Generators SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Generators SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Boncker Street, Middelburg Mpumalanga.

12. Variation
Generators SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information: This website is run by Waya Consultants, (private company)based in South Africa trading as Generators SA and with registration number 2018/566509/07 and Abdullah Akkals (Director(s)/Member(s)/Owner(s)).

14. Generators SA contact details
Physical Address:
Boncker Street, Middelburg, Mpumalanga
Email: abdullah@generatorssa.co.za
Telephone: 071 375 3385